This policy explains how cancellations, changes, and refunds are handled for houseboat bookings made with us. Specific conditions on your confirmation or invoice take precedence if they differ.
1. Cancellation by you
If you need to cancel, notify us in writing (email or the contact channel on your booking). Refund eligibility depends on how far in advance you cancel and the fare rules attached to your booking.
- Example tier (adjust to your operations): more than 30 days before departure — full refund minus any non-refundable third-party fees.
- 15–30 days before departure — partial refund or credit toward a future date, as stated on your confirmation.
- Within 14 days of departure — typically non-refundable unless we resell the same dates and cabin allocation.
2. Changes to your booking
Date or vessel changes may be treated as a cancellation and rebooking if availability or pricing differs. Any fare difference and change fees communicated at the time of the request will apply.
3. No-shows
Guests who do not arrive at the agreed embarkation time without prior notice are generally not eligible for a refund.
4. Cancellation by us
If we cancel due to weather, safety, minimum numbers not met, or force majeure, you will be offered a reschedule or a full refund of amounts paid to us for the affected portion of the trip, unless applicable law requires additional remedies.
5. Processing refunds
Approved refunds are returned to the original payment method where possible. Processing times depend on banks and card networks and may take several business days after we initiate the refund.
6. Third-party services
Transfers, flights, insurance, or activities booked through partners may follow separate cancellation rules. Those providers’ terms apply to their portion of your trip.
Replace the example timelines in section 1 with your real policy and align wording with your booking contract. Legal review is recommended.
